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Showing posts from July, 2013

The basics of influencing others

A recommended article to explain the different between "to influence" and "to command/control". The ability to influence others is a basic competency of leaders. However, what they thought "to influence" sometime it meant "to command/control". Of course, one of the failures in leading the people is when leaders give too much attention in command and control. They should change the way how they lead. Source: http://smartblogs.com/category/leadership/inspiring-others/ The ability to influence others may be the most important thing leaders do. An organization I work with lists influence as one of its top leadership proficiencies. Their description, paraphrased: “The ability to generate support from others to achieve desired business outcomes. Leaders who exhibit this competency apply it in a planned and strategic way, never randomly. They motivate people to want to follow them even when they don’t have to,” When I ask leaders what influ...

Honesty in Releasing the Evaluation Results of Public Services Quality

This week, Indonesian  Ombudsman Office released its report related with public services quality. According to its report, some government offices are listed as the worse government offices in serving the public. They are Ministry of Education, Ministry of Public Works, Ministry of Social Services, Ministry of Labour, and Ministry of Agricultural. This report has been quoted by some media. It has also been published as an headline in some newspapers. The worse government offices are given red flag. Of course, some of the ministers were not happy with the release. However, I think they should not reluctant with report. It could be used as an initial indicator of their public services quality. Government offices that received red flag should give full attention on how to improve their services in the future. On the other side, we should give appreciation to Ombudsman Office because its courage in releasing the objective and transparent evaluation results. In reality, Ministry of...

Leaders, Choose Your Words Wisely

New good article from Harvard Blog Network. Every leader should read this article. by Douglas R. Conant  |  12:00 PM July 12, 2013 Comments (83)         Even a brief interaction can change the way people think about themselves, their leaders, and the future. Each of those many connections you make has the potential to become a high point or a low point in someone's day. Each is a chance to transform an ordinary moment into a touchpoint. What is a touchpoint? A touchpoint is an interaction with one other person, a couple of people, or a group that can last a couple of minutes, a couple of hours, or a couple of days. Those Touchpoints can be planned or spontaneous, casual or carefully choreographed. Every touchpoint is spring-loaded with possibilities. Each one can build — or break — a relationship. For instance, when I was a first year graduate student at the J. L. Kellogg School of ...