New good article from Harvard Blog Network. Every leader should read this article. by Douglas R. Conant | 12:00 PM July 12, 2013 Comments (83) Even a brief interaction can change the way people think about themselves, their leaders, and the future. Each of those many connections you make has the potential to become a high point or a low point in someone's day. Each is a chance to transform an ordinary moment into a touchpoint. What is a touchpoint? A touchpoint is an interaction with one other person, a couple of people, or a group that can last a couple of minutes, a couple of hours, or a couple of days. Those Touchpoints can be planned or spontaneous, casual or carefully choreographed. Every touchpoint is spring-loaded with possibilities. Each one can build — or break — a relationship. For instance, when I was a first year graduate student at the J. L. Kellogg School of ...